Cargo Service Dubai ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website or engage our logistics services. By using our services, you agree to the practices described in this policy.
1 Information We Collect
We collect information you provide directly to us, information collected automatically, and information from third parties.
Information you provide:
- Contact details – name, email address, phone number, and WhatsApp number when you request a quote or contact us.
- Shipment details – origin and destination cities, cargo weight, dimensions, cargo type, and special requirements.
- Business information – company name, trade licence number, and VAT registration number (for corporate clients).
- Payment information – billing address and payment references (we do not store full card numbers; payments are processed by PCI-compliant gateways).
- Communications – messages, emails, and WhatsApp conversations when you engage with our team.
Information collected automatically:
- IP address, browser type, device identifiers, and operating system.
- Pages visited, time spent, referral URLs, and clickstream data.
- Cookies and similar tracking technologies (see Section 5).
2 How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our shipping and logistics services.
- Process and track your shipments from Dubai to Saudi Arabia.
- Respond to quotes, inquiries, and customer support requests.
- Send service confirmations, invoices, and shipment status updates.
- Comply with UAE customs regulations and Saudi Arabia import requirements.
- Detect, prevent, and address fraud, security incidents, and legal disputes.
- Send marketing communications about relevant services (with your consent, and with an easy opt-out mechanism in every email).
- Analyse website usage to improve our digital experience.
Legal basis (GDPR): We process personal data under legitimate interests (providing the services you requested), contractual necessity, legal compliance, and — for marketing — your explicit consent.
3 Information Sharing & Disclosure
We do not sell your personal data. We share information only in the following circumstances:
- Service partners – licensed haulage companies, bonded warehouses, and customs brokers involved in your specific shipment, who are bound by confidentiality agreements.
- Government & customs authorities – UAE Federal Customs Authority, Saudi Zakat, Tax and Customs Authority (ZATCA), and other regulatory bodies as required by law.
- Payment processors – PCI-DSS-compliant payment gateways for transaction processing.
- Analytics providers – aggregated, anonymised usage data shared with analytics tools to improve our website.
- Legal obligations – when required to comply with a court order, subpoena, or applicable law.
- Business transfers – in the event of a merger, acquisition, or sale of company assets, with advance notice to affected individuals.
4 Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by UAE law or international trade regulations.
- Shipment records – retained for 7 years to comply with UAE commercial and customs law.
- Quote and contact enquiries – retained for 2 years after our last interaction.
- Website analytics data – aggregated and anonymised after 26 months.
- Marketing preferences – retained until you withdraw consent or request deletion.
When data is no longer needed, it is securely deleted or anonymised.
5 Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and analyse site performance. Cookies we use include:
- Essential cookies – necessary for the website to function (e.g., form sessions). Cannot be disabled.
- Analytics cookies – help us understand how visitors use the site (e.g., Google Analytics with IP anonymisation enabled). Set only with your consent.
- Marketing cookies – used to deliver relevant advertisements on third-party platforms. Set only with your explicit consent.
You can manage cookie preferences via your browser settings or our cookie consent banner. Disabling non-essential cookies will not affect your ability to request quotes or use our core services.
6 Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access – request a copy of the personal data we hold about you.
- Rectification – request correction of inaccurate or incomplete data.
- Erasure – request deletion of your data where we no longer have a lawful basis to process it.
- Restriction – request that we limit how we process your data in certain circumstances.
- Portability – receive your data in a structured, machine-readable format.
- Objection – object to processing based on legitimate interests or for direct marketing.
- Withdraw consent – where processing is based on consent, withdraw it at any time without affecting prior lawfulness.
To exercise any of these rights, contact us at privacy@cargoservicedubai.com. We will respond within 30 days.
7 Data Security
We implement industry-standard technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for all data transmitted through our website.
- Role-based access controls limiting data access to authorised personnel only.
- Regular security audits and vulnerability assessments.
- Staff training on data protection and privacy best practices.
Data Breach: In the event of a data breach affecting your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of it, as required under applicable law.
8 International Transfers
As a cross-border logistics provider operating between the UAE and Saudi Arabia, your data may be transferred to and processed in countries outside your home jurisdiction. Such transfers occur when:
- Customs declarations are submitted to ZATCA (Saudi Arabia) or UAE Federal Customs.
- Third-party logistics partners in the destination country need shipment details.
- Cloud service providers store data on servers in compliant jurisdictions.
All international transfers are conducted with appropriate safeguards, including standard contractual clauses or reliance on adequacy decisions where applicable.
9 Children's Privacy
Our services are intended for businesses and adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us immediately at privacy@cargoservicedubai.com and we will promptly delete it.
10 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page.
- Notify registered clients by email of significant changes.
- Display a prominent notice on our website for 30 days following the update.
Continued use of our services after the effective date of any changes constitutes your acceptance of the revised policy.
11 Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our Data Protection contact:
Questions About Your Data?
Our team responds to privacy requests within 30 days. Contact us any time.
Contact Us