Cargo Service Dubai runs privacy policy as a desk job: we confirm the load, the packing state, and the receiver in the GCC before a vehicle is assigned. If cartons are weak or the invoice is vague, we fix that in Dubai so the consignment is not the one sitting in a border queue.
What the Dubai desk needs before collection
Send a packing list, the receiver's two phone numbers, and the suburb or industrial area in the GCC. Cargo Service Dubai uses that file to pick groupage versus a dedicated vehicle and to decide whether the load can travel as-is or needs crating at our facility.
Collection windows run across the Emirates. Drop-off at the Dubai warehouse is available when you want to skip a pickup fee. Either way, intake photos sit on the booking so claims are not an argument later.
Pickup, packing, and the papers we will not skip
Cargo Service Dubai treats privacy policy as a collection problem first. Weak cartons, missing invoices, and unreachable consignees in the GCC are caught in Dubai, not at the border queue.
Our website also records limited technical data automatically — browser type, device category, approximate region, and the pages you visit. This telemetry is aggregated and used only to understand how the site performs and where visitors encounter problems.
Where delays actually start on the way to the GCC
Share two receiver numbers and a suburb, not just a country name. Our operations thread on WhatsApp uses that pin to choose groupage versus a dedicated vehicle.
The following table summarises the main data categories and why each one is held:
| Data category | Purpose | Typical retention |
|---|---|---|
| Contact details (name, phone, email) | Quotations, booking confirmation, delivery updates | Duration of the enquiry plus our accounting cycle |
| Shipment documents (invoice, packing list, ID) | Customs declarations and regulatory compliance | As required by UAE and destination-country law |
| Payment references | Invoicing and reconciliation | Statutory financial record-keeping periods |
| Website analytics | Site performance and improvement | Aggregated; not tied to your identity |
3. Who we share data with
Freight is a chain, and some sharing is unavoidable for delivery to happen. We disclose only what each party needs to perform its role:
- Drivers and transport subcontractors receive consignee name, address, and phone number for delivery
- Customs brokers and border authorities receive the documents the law requires for clearance
- Destination delivery partners in other GCC countries receive handover details for the final leg
- Payment processors receive transaction data needed to settle your invoice
- Government bodies receive information where a valid legal demand obliges us to provide it
We do not sell, rent, or trade personal information to advertisers or data brokers, and we do not use your shipment details for any purpose unrelated to your cargo.
4. Cookies and messaging
The site uses essential cookies to keep forms working and basic analytics cookies to count visits. You can block cookies in your browser settings; the site will still function, though some conveniences may be lost. If you contact us on WhatsApp (+971 58 936 0016), your messages are handled under WhatsApp's own terms in addition to this policy — we use that channel for quotes and shipment updates, not marketing broadcasts, unless you ask to receive them.
5. How we protect your information
Access to customer records is limited to staff who handle bookings and accounts. Shipment documents are stored on access-controlled systems, and paper copies used for border formalities are disposed of securely once retention obligations end. No online system is immune to risk, but we review our practices regularly and correct weaknesses when we find them.
A note on documents: only send us the paperwork we request for your specific shipment. If a document contains information we do not need — for example, unrelated pages of a passport scan — you may redact it, provided the legally required fields remain readable.
6. Your rights and choices
You may ask us at any time what personal information we hold about you, request a correction, or ask for deletion of data we are not legally required to keep. Customs and financial records must be retained for the periods UAE regulations specify, but anything outside those obligations can be removed on request. To exercise any of these rights, contact us through the form below or by WhatsApp, and we will respond within a reasonable timeframe.
If we change this policy, the updated version will be published on this page. Material changes that affect how your existing data is handled will be flagged clearly at the top of the policy.
Questions about your data or your shipment?
Reach our team directly — we will explain exactly what information a booking needs and why.
Contact us about privacy or a quotation
Related resources
Cargo Service Dubai booking questions
Do you collect outside Dubai for this booking?
Yes. Cargo Service Dubai collects across Dubai, Sharjah, Ajman, Abu Dhabi, and the northern emirates, including free zones. For the GCC deliveries, drop-off at our Dubai facility is the cheaper option when you have your own transport to Ras Al Khor.