Case Study: A Seamless Move from Dubai to KSA with Cargo Service Dubai

When Al Baraka Furniture — a mid-sized furniture retailer based in Al Quoz, Dubai — won a major contract to supply office furniture for a corporate campus development in Riyadh, they faced an immediate challenge: they had never shipped to Saudi Arabia before and had no established customs or logistics process.

The Challenge

The contract required delivery of 180 cubic metres of office furniture — desks, chairs, storage units, and meeting room tables — to a construction site in Riyadh within 12 days. The cargo included items manufactured in Dubai, some made in China (requiring careful certificate-of-origin documentation), and several custom-built pieces that required special handling.

Al Baraka had worked with a local UAE transporter for domestic deliveries but had no cross-border experience. They contacted Cargo Service Dubai 10 days before their required delivery date.

Our Approach

Our team immediately conducted a cargo survey at Al Baraka's warehouse to assess the volume, weight, and packing requirements. Within 4 hours, we provided a detailed quote covering:

• Two dedicated full truck loads (to ensure all cargo moved together)
• Professional furniture wrapping and palletisation at the warehouse
• UAE export documentation and certificate of origin preparation
• Saudi customs clearance including SABER verification
• Site delivery in Riyadh with tailgate truck capability

We identified that several product categories required SABER certificates and immediately initiated the certification process — which, with our established relationships with testing bodies, was completed within 36 hours.

The Result

Both trucks departed Dubai on day 3. Customs clearance at the Hatta border took 5 hours. The cargo was delivered to the Riyadh site on day 6 — 6 days ahead of the deadline. Al Baraka received a signed delivery confirmation and a full photographic record of the delivery.

Al Baraka Furniture now ships to KSA twice monthly on a standing contract. Their operations manager told us: "Before Cargo Service Dubai, we thought shipping to Saudi Arabia would be a nightmare. It turned out to be completely straightforward — because you handled everything."

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